Careeer in Customer Service

How to Get a Customer Service Job in a Bank, Telecoms or Blue-chip Company in Nigeria!

In a recent survey conducted by industry experts, we asked recruiters in banks, telecommunication and various blue-chip companies what was the major factor that they consider when recruiting new customer service staff.

ALL of them confirmed that they usually prefer to hire applicants that have a professional certification in customer service and are members of a recognised customer service institute or body.

A customer service officer in a top company earns an average of N75, 000 to N350, 000 per month so if you want to guarantee that you will pass any customer service or marketing interview that you attend; our advice to you is to get a professional training & certification from a reputable customer service body. That is the secret.

The most recognised body of such in Nigeria is the Institute of Customer Service of Nigeria (ICSN) which is approved by the Federal Ministry of Education.

Now a Fast and Easy Way to Get Certified in 48 Hours.

In the past you needed to travel outside Nigeria and pay thousands of dollars to get this rare and highly respected training & certification but the Institute of Customer Service of Nigeria (ICSN), a body accredited by the Federal ministry of Education has partnered with a UK-Based body Institute of Customer Service and Relationship Management UK to start offering this training here in Nigeria at a highly subsidized rate.

The training has commenced and the certification centre in Lagos of the Institute is NOW offering a special 2 day course and membership of the body at subsidized rates.

The training covers an international customer service curriculum tenable worldwide and at the end you will be issued with professional certificate from the ICSN and also become a member of the ICSN Institute.

Did You know That?

Customer service related jobs are one of the best paying positions in Nigeria today? A customer service officer in a top company earns anything from N75,000 to N350,000 per month.
There are lots and lots of new openings in big companies and blue chip companies every week for customer service officers.
Top Companies like banks, telecoms, oil companies and various other blue chip companies prefer to employ customer service officers that are certified by a reputable institution.
Even without a relevant degree or poor grades, having a customer service certification from a reputable body like ICSN means that you can still qualify for such jobs as your industry experience becomes relevant even with 2.2 or 3rd Class, HNDs, ONDs and NCEs and all levels of tertiary education.

Benefits of registering right now without delay

Here are all the things that you will get when you are fully registered. Two days intensive customer service training by local and foreign-based instructors

Certificate of membership of the Institute of Customer Service of Nigeria (ICSN).
Membership of National Association of Customer Service Professionals of Nigeria.
Affiliation with the Institute of Customer Service and Relationship, United Kingdom
Get an extra edge and advantage during job selection because of these qualifications and certificates (even if your result is poor)
Major boost to your CV and career advancement
Use of ICSN as professional nominal title after your name e.g. Mark Asuen, ICSN
You receive professional support & development through seminars, conferences, workshop etc from the body from time to time.
Opportunity to be recognised for excellence in your area of profession (Nigerian Service Excellence Awards).
Your professional identity is legally protected by professional bodies duly registered and recognised by the Federal Government.

Entry Qualifications

HND, BSc or Masters Degree holders in any discipline or its equivalent.
Applicants with minimum of NCE, OND, Advanced Diploma in any discipline with knowledge, skills and experience in Customer Service or training certificate in Customer Service, Care, Relationship, call centre, Call Agent, receptionist, Secretarial Studies, salesmanship, Front desk, Marketing or certificate in Customer Service from any accredited training centre.
Workers and Professionals
Those looking for a better job
Job seekers
Fresh Graduate
NYSC
Undergraduate Students of Universities, Polytechnics and other Tertiary institutions

What People Are Saying...

"I recently got a job as a customer service officer at the Lagos branch of a new generation bank. During our welcome party, my new boss revealed to me that it was our customer service certifications that made them hire ten of us out of the 200 people that were shortlisted. My ICSN certificates got me a job so the money spent was not a waste at all!"
- Linda Efekeraye ICSN, Banker, Lagos

Recently the company I work for was downsizing and laying off people. Our whole department was shut down and everyone was laid off except me. The luck I had was that I had a customer service certificate from ICSN so I was transferred to the customer service department instead and now I am even getting a bigger salary"
- Kemi Shobanjo ICSN, Abuja

How to Register and Get Certified

Step 1	Send an email of your full name, phone number, email address and location to lagos@customerservicenigeria.org
Step 2	You will be contacted on the certification course date and sent a copy of the membership application form and available payment options.
Step 3	You are to download and print the form, fill the form and return the form with other documents physically or through proxy (a person appointed by you) at the Institute of Customer Service of Nigeria (ICSN), PEI Centre Building, Plot 7 Block 73, Dr Ladi Alakija, Lekki 1, Lagos. with your full payment. Payment is via transfer or bank payment to Premium Education International Limited, Gtbank, 0009277022

Registration Fees...

Student Category Qualification: In a tertiary institution Application & Program Fee: N45,000	Graduate Category Qualification: Fresh Graduates, NYSC, Workers with 1 – 2 years experience Application & Program Fees :N60,000	Associate Member Qualification: 3-6 years working experience: Application and processing fee: N70,000.
Full Member Qualification: 6 to14 years working experience Application & Program Fees: N80,000	Senior Member Qualification: 15+ years working experience Application & Program Fees: N90,000	Corporate Membership also available

Payment covers membership application, course materials, manuals, Professional course, and certification examination for membership.

Got Questions?

Call:
Time to call: 9am – 5pm (Mondays – Fridays)
07089996801, 07044647545

Or visit our office:
Institute of Customer Service of Nigeria (ICSN),
PEI Centre Office (upstairs),
Plot 7, Block 73, Dr Ladi Alakija Street,
Off Admiralty way, Lekki 1, Lagos.
Email: lagos@customerservicenigeria.org
Website: www.customerservicenigeria.org
Email: lagos@customerservicenigeria.org
Website: www.customerservicenigeria.org

You can change your future in just 48 hours