PROFESSIONAL CERTIFICATE IN ADMINISTRATIVE DUTIES & OFFICE MANAGEMENT

PROFESSIONAL CERTIFICATE IN ADMINISTRATIVE DUTIES & OFFICE MANAGEMENT
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PROFESSIONAL CERTIFICATE IN ADMINISTRATIVE DUTIES & OFFICE MANAGEMENT

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COURSE DESCRIPTION: This course incorporates practical and professional approaches to learning office skills. Attendees solve on-the-job situations to encourage critical thinking. Ethics cases presented to attendees promotes thoughtful discussions. Attendees are exposed to new ideas and learn to work independently.

This course explores changes and challenges in the 21st century work place and the role of the administrative professional within the setting.

 LEARNING OUTCOMES

Upon the successful completion of this course attendees should be able to:

  1. Understanding the concept of office
  2. Understand the role of the administrative staff in the 21st century work place
  3. Identify productive team behaviors
  4. Demonstrate desirable personality traits and attitude of an effective administrative staff
  5. Discuss wellness in the work place and strategies for dealing with stress
  6. Discuss the principle of ethical conduct in the work place
  7. Discuss office lay-out and ergonomics
  8. Explain the procedures for processing incoming and outgoing mails
  9. Index and alphabetize names for the alphabetic filling system
  10. Knowledge of effective front desk operations
  11. Describe the procedures for answering, transferring and screening office calls
  12. Explain the basic principles and procedures of managing business files (Information management)

 

 

 

COURSE TOPICS:

1 Concept of Office & Office Administration
2 Office Organizational Layout & Ergonomics
3 Office & Customer Service Skills
4           Human Relation in Workplaces
5 Corporate Ethical Principles & Practices
6          Handling of Incoming and Outgoing Mail
7          Office Book keeping &  Information Management

 

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